Shipping Rates & Policies

DELIVERY

Dora Haralambaki serves customers throughout Greece and the rest of the world.

All orders placed are dispatched within 2 working days. When your order has been dispatched you will receive a confirmation e-mail. Order processing, shipment and deliveries do not take place over the weekend or public holidays. For AS JEWELLERY public holidays are: 28th of October, 24th – 26th and 31st of December, 1st and 2nd of January, 6th of January, 25th of March, Orthodox Easter (from Good Friday until Easter Monday), 1st of May, 15th of August.

Also the workshop is closed from July 25 to August 25. So orders can be placed – implemented until July 15th. Orders placed during the period when the laboratory is not operating, will be delivered after August 30th.

Delivery of items varies according to the destination country and its specific customs authority regulations:

In case we cannot execute your order for reasons of force majeure (strikes, weather conditions etc.), we will contact you to let us know if you want your order to be completed. You will be informed by a member of our customer service team and you will let them know if you still want to proceed with your order.

No orders are delivered to Post-office (PO) boxes.

All domestic and International orders are shipped with Hellenic Post (ELTA).

By accessing your personal account on www.doraharalambaki.com you may view your order’s latest status. Domestic orders are delivered from Monday to Friday 10:00-17:00. If, however, you are out or away during delivery, the courier representative will leave a note with a local contact number in order for you to contact them and arrange a different date and time for delivery. (Applied only to domestic orders).

In case of changing the delivery address you should inform us within 24 hours by sending us an e-mail at info@doraharalambaki.com mentioning your order number. The same applies to potential cancelation of your order. If the order has left our premises before your cancellation request, the cancelation cannot take place. In that case we advise you to read the paragraph about Purchase Policy .

For delayed international orders you should contact with the post office of your area by mentioning the tracking number mentioned on your order. They will inform you about the reasons of the delay.

The shipping cost of your order is automatically calculated before you move to the step of payment.
Below, you may find the typical prices:

• In case of cash on delivery (only for domestic orders) the extra charge is €2.
• Delivery is free on orders over €50 (only for domestic orders).
• For domestic deliveries in inaccessible areas, there might be an extra charge. 
• Potential import charges are paid by the customer (outside of EU countries).